Refund & Replacement Policy

Cancelling your plan

Email tinyleafclub@gmail.com with your order email or reference to request cancellation. Unused weeks that have not entered the production window will be refunded.

Changes are due by Monday at 11:59 p.m., Jacksonville time, in the previous week. A delivery already past that cutoff is committed, remains scheduled, and is non-refundable for a customer cancellation. Remaining unused and uncommitted weeks will be refunded.

The production cutoff does not remove your options for a quality problem at delivery or a delivery Tiny Leaf Club cannot fulfill.

A quality problem or wrong order

If your greens arrive damaged, spoiled, incorrect, or otherwise below reasonable quality expectations at delivery, contact us within 24 hours. Include your order details and a brief description; photos may help us understand what happened.

Depending on the situation, we may offer a replacement, credit toward a future delivery, or refund for the affected delivery.

After successful delivery

Responsibility transfers to you once the order is successfully delivered to the agreed location. We are not responsible for loss or deterioration caused afterward by delayed retrieval or refrigeration, heat or weather exposure, theft, animals, unauthorized handling, or other conditions outside our control.

This does not exclude responsibility for a product-quality problem already present at delivery or limit rights that cannot legally be waived.

An inaccessible delivery location

A customer-controlled failed delivery may be treated as fulfilled only after a documented delivery attempt at the correct address is blocked by missing or incorrect customer-provided access information or another customer-controlled access issue.

When reasonably possible, we will try to contact you before marking that delivery fulfilled. This rule does not apply when the failure was caused by Tiny Leaf Club or its delivery process.

If we cannot fulfill your delivery

We will let you know if crop failure, quality concerns, or another issue prevents fulfillment. The affected delivery may be rescheduled, replaced, credited, or refunded if a suitable replacement or credit is not appropriate. You will not lose a paid delivery we could not provide.

How refunds are returned

Approved refunds are issued to the original payment method whenever possible. Processing time depends on your bank or payment provider. Refunds and cancellations are reviewed by Tiny Leaf Club; they are not automatically processed by the customer portal.

The reusable-container deposit is separate from the value of your greens. See the Reusable Container & Cooler page for returns.